We have a 30-day return policy, which means you have 30 days from receipt of your order to initiate a return.
To start a return, you can contact us at jnkcollectiveenquiry@outlook.com
If you change your mind or wish to exchange for a different size, you can return your item for an Exchange or Store Credit provided that the item(s) meets our Return Conditions. Please see our Return Conditions below. If the item does not meet our Return Conditions it will not be accepted upon return.
If the item fails to meet our Return Conditions, it will not be accepted
The customer will be responsible for covering the shipping and handling costs associated with the return of the item.
We do not provide monetary refunds for change of mind or change of size returns
You have 30 days from receipt of your order to initiate a return
We offer the option to exchange the product or receive a Store Credit
Items purchase while on sale are considered a final sale and cannot be returned or exchanged
Until the returned item(s) reach our facility, they remain your responsibility and property.
CONDITIONS FOR RETURNS
In order for your item(s) to be accepted upon return it must meet the following criteria:
- clothing must be unworn, unwashed and in the original packaging (they must be in the same individual product bags) with tags attached (if item was sent with tags) .
- clothing must be free of perfume, body odour, deodorant or washing powder.
- clothing must be free of make-up, tan marks, glitter and pet hair.
- boxed items must be unopened and the seal unbroken.
Please ensure your return is packaged adequately to ensure it is not damaged during return delivery to our facility.
FAULTY ITEM POLICY
At JnK Collective, we are committed to ensuring the satisfaction and well-being of our customers. If you believe that an item you have purchased from us is faulty, we encourage you to contact our support team within 30 days of your purchase for inspection. Our dedicated team will examine the provided images of the item for any faults. In the event that your item is deemed faulty, we will gladly provide an exchange, subject to the availability of the product in stock. If the product is unavailable, we will offer you store credit as an alternative. Please be advised that items outside of the 30-day period will not be considered under our Faulty Item Policy and therefore are not eligible for exchange/store credit. We appreciate your understanding and adherence to this policy to ensure a smooth and fair process for all our customers.
EXCHANGES
If the item is not the right size or does not suit you, you have the option to exchange it for a different size or item. We will send the exchange items to you as soon as your return is processed.
Please note that we cannot hold products for exchange. We advise you to send your return promptly to ensure that you receive your exchange items without any delay.
In the event that the exchange item is out of stock, we will provide you with store credit.
Please note that discount codes cannot be applied to product exchanges.
RETURN FOR STORE CREDIT
Your Store Credit will become active once we have received your product back at our facility.
Please allow up to 2 weeks for your return to be received and Store Credit issued.
Store Credit is issued to you and a confirmation email will be sent to the original email address from the order. Please check your spam/junk mail if you haven’t received this yet.
Discount Codes previously applied are excluded from the Return Store Credit value.
HOW TO SEND BACK TO US
1) Contact us via the email above and include:
- Order Name:
- Order Number:
- Reason For Return:
- Items Being Returned:
- Sizes Being Returned:
2) Write the following on a piece of paper and include this in your mailer.
- Order Name:
- Order Number:
- Reason For Return:
- Items Being Returned:
- Sizes Being Returned:
- Would you prefer a different item or store credit ?
- If you chose 'different item', what Item Name/s & Size/s would you like?
- Has your postal address changed?
3) Please post back to:
JnK Collective
Address: 123 Graeme RD
City: Manangatang
State: Victoria
Country: Australia
Postcode: 3546
NOTE:
Keep your tracking number! JnK Collective is not responsible for any returns lost on the way back to us.